Sitting down to the watch the Sox game last night, I surfed over to my hometown paper and found an absolute gem of customer-centricity in the most unlikely of places – a cable television company. As someone who’s lived in a few different markets over the years, I’ve experienced Time-Warner, Comcast, Primestar, Cablevision, and Verizon, […]
Today’s Alertbox from Uncle Jakob arrived in my inbox, and as usual, I scanned the headline and summary in the preview pane before deciding whether today was a day I had the 20 – 30 minutes necessary to digest his topic du jour. Here’s his subject & summary: Subject: Write Articles, Not Blog Postings Summary: […]
Apparently, I do. At least that’s what the fine Melissa Burdon tells me, and she has the research to prove it. Want to haze your co-workers: http://bookblog.net/gender/genie.php I’ll admit, the study lost some credibility with me (it’s not just a parlor trick, the study actually has a pretty robust algorithm behind it) when I first […]
Spending a few hours helping the “Mrs.” set up her new iPod Shuffle this weekend made me realize how slack I’ve been at downloading and listening to all my favorite podcasts (Sorry Jaffe). Here’s what I’m listening to this week: 1) Harvard Business Review Ideacast: Episode 34 (iTunes link) Tom Davenport and Jeanne Harris, co-authors […]
