Cobble Hill Interactive: Digital Sales & Marketing Consulting

Last week, I had bad luck getting my emails returned. The switch from PC to Mac hasn’t exactly been as seamless as advertised (to be fair, though, most issues still revolve around, of course, Microsoft). Entourage is branding all my outgoing emails as coming from “An Office for Mac Test Drive User” while I wait for the new licenses to arrive. Thanks, Bill.

As if this weren’t bad enough, now I’m having trouble getting internal messages answered! My account is linked within Salesforce.com for new web-to-lead forms, and my co-workers are down right sick of “my” offers to get them cheap business class flights, “performance” enhancing drugs (think not of the Barry Bonds nature), and replica Rolexes.

I’m not alone in this plight. Rick Klau from Feedburner, and Brad Feld from Mobius VC (should know a thing or two, as an early investor in Postini) both recently weighed in as well–and their comments point to a whole slew of Salesforce.com customers having these kind of issues. Like Rick, we brought this to Salesforce support, and were basically laughed off the internet. Thankfully, it appears they may just be waking up. Yup, after what I’d guess would be a year of customers hounding them, they acknowledge their own culpability. Amazing.

Isn’t it great to be a consumer today? Now, if only MLBAM would wake up to customer centricity, I could go back to watching Sox* games in peace. Relative peace, anyway; I’m still a Sox fan living in the heart of Yankees country 😉

[*Editor’s note: Like most Boston fans, Howard assumes you know he’s talking about his very own Red Sox.]